Project Manager Innovation (H/F)

Permanent contract 

● Location : 9 Bd Romain Rolland 75014 Paris 

● Availability : as soon as possible

Job overview

You will join the Digital Innovation team of B&B HOTELS and report directly to the CTO of Innovation & Data. You will work closely with the Corporate and Regional Digital and IT departments.

The Innovation department is tasked with identifying new innovative services to improve and simplify the customer and hotel experience through digital technologies. Initiatives cover the omnichannel journey from booking to the guest's stay in the hotel (e.g., Concierge, digital key, online check-in, etc.) as well as the management of hotel operations (e.g., Supply chain, control of hygiene and safety standards, traceability, etc.).

You will be at the forefront of exploring new technologies and methodologies and will be responsible for driving the build and assessment of prototypes defined to create new digital services, user needs not met or pain points.

This role requires a unique combination of deep technical skills, evaluation of business value and leadership in project management.

Key Responsibilities

• Evaluate the potential benefit of any digital innovation opportunity (business case) to enable a Go/No Go decision by the Innovation Steering Committee to start a prototype.

• Work closely with the company's stakeholders to understand their needs and translate them into innovative technological solutions.

• Coordinate the work of partner, business, digital and IT (regional and corporate)  teams to build live prototypes.

• Ensure an optimal end-to-end user experience.

• Manage customer surveys towards end-users of a prototype and define performance indicators  to ensure the assessment of the value and real impact.

• Delivers all necessary communication, training, change management, end-user supports materials necessary to scale the solution when prototype is conclusive with the support of appropriate departments.

• Organize the handover to Corporate Digital and IT teams to ensure the transition to rollout and operational run (scalability and compliance with B&B Hotels’ standards of Security and business continuity)

The content of the mission is not exhaustive and may evolve according to the needs and organization of the team.